VideoSense Pro troubleshooting for customer when missing video or offline camera  

 

 

If you suspect a faulty camera, from either the GreenRoad fault report, or any other source, you should follow this step before open a case to GeenRoad Support

 

• Workflow to follow before opening a case: 

1. Powering up and connecting to Camera​ 

2. Check the live video for all camera channels. 

3. If there is no live video  

   1. Check cable connectivity (remove and connect all the cables) 

   2. Open case for support/implementation on HW issue 

4. If there is a live video 

   1. Connectivity issue (sim capacity exhausted) , open a case to support 

 

Powering up and connecting to Camera​ 

• Start the vehicle and wait until:​   

1. Camera powers – (1) is steady Green.​ 

2. Wi-Fi turns on – (5) is steady Green.   

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Open laptop​ 

1. Click “Wi-Fi” connections ​ 

2. Connect to ST-XXXXX (XXXXX depends on Camera SN) Open the IE browser on the computer and enter http://192.168.240.1/​ 

 

Note – out of the box, the Wi-Fi turns off after 3 minutes.​ 

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If the Wi-Fi light goes off, please re-connect the power wire.​ 

 

Check the live video for all camera channels. 

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Click on Live View, after opening the browser and enter http://192.168.240.1/​ 

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Check that there is live video for all the active channels from the camera (ADAS,DMS) 

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If there is no Live video (from one or more channels -depending on the number of channels supported, the default is two channels) 

Check cable connection – remove and insert all cable connections to validate that all cables are properly connected.  

 

If there is still no live video 

Open a case to support, with a description of the following action. 

 

If there is a Live video 

Open a case to support, with a description of the following action. 

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